GENERAL TERMS, CONDITIONS & APPLICATION FORMAT FOR PROJECTAPPROVAL
AT PROJECT LEVEL & CLASSIFICATION OF HOTELS BY MINISTRY OF TOURISM, GOVERNMENT OF INDIA
Approval at Project Level
- The Department of Tourism approves hotels at project stage based on documentation, which enables the hotels to get certain benefits from the govt. as announced from time to time. The documents required for project approvals are listed below.
- Project approvals are valid for 5 years. Project approvals of the Govt. of India, Department of Tourism cease 3 months from the date that the hotel becomes operational even if all its rooms are not ready. The hotel must apply for classification within these 3 months.
- The Govt. India, Department of Tourism reserves the right to modify the guidelines / terms and conditions from time to time.
- Application form. This covers
- Proposed name of the hotel
- Name of the promoters with a note on their business antecedents
- Complete postal address of the promoters/tel./fax/email
- Status of the owners/promoters
- If Public / Private limited company with copies of Memorandum and Articles of Association.
- If Partnership, a copy of partnership deed and certificate of registration.
- If proprietary concern, name and address of proprietor / certificate of registration.
- Location of hotel site with postal address
- Details of the site
- Area (in sq.meters)
- Title – owned / leased with copies of sale / lease deed.
- Copy of Land Use Permit from local authorities
- Distances from Railway station, airport, main shopping centers (in Kms)
- Details of the project
- Copy of feasibility report.
- Star category planned.
- Number of rooms and area for each type of room (in sq. ft.)
- Number of attached baths and areas (in sq. ft.)
- Details of public areas – Lobby / lounge, restaurants, bars, shopping, banquet / conference halls, health club, swimming pool, parking facilities.
- Facilities for the physically challenged persons.
- Eco – friendly practices and any other additional facilities (Please indicate area in sq. ft. for each facility mentioned above at 5,6 &7)
- Date by which project is expected to be completed and operational.
- Blue prints / sketch plans signed by owners and architect showing
- Site plan
- Front and side elevations
- Floor plans for all floors
- Details of guest room and bathroom with dimensions in sq. ft.
- Details of Fire Fighting Measures / Hydrants etc.
- Details of measures for energy conservation and water harvesting.
- Air – conditioning details for guest rooms, public areas.
- Local approvals by
- Municipal authorities
- Concerned Police Authorities
- Any other local authority as may be required.
- Approval / NOC from Airport Authority of India for projects located near Airports
The above mentioned approvals / NOCs are the responsibility of the promoters / concerned company as the case may be. The Department’s approval is no substitute for any statutory approval and the approval given is liable to be withdrawn in case of any violations without notice.
- Proposed capital structure
- Total project cost
- Equity component with details of paid up capital
- Debt – with current and proposed sources of funding
- Letter of acceptance of regulatory conditions.
- Please indicate whether the promoter intends to give a few rooms or all rooms on a time – share basis.
- Application Fee
- In the event of any changes in the project plans, the approval must be sought afresh.
- Authorised officers of the Department of Tourism should be allowed free access to inspect the premises from time to time without prior notice.
- The hotel must immediately inform the Department of the date from which the hotel becomes operational and apply for classification within 3 months of this date.
- The fees payable for the project approval and subsequent extension, if required are:
|
Star Category |
Amount in Rs. |
|
5 – Star |
15, 000 |
|
4 – Star |
12, 000 |
|
3 – Star |
8, 000 |
|
2 – Star |
6, 000 |
|
1 – Star |
5, 000 |
|
Heritage Category |
12, 000 |
- The promoters must forward regular progress reports for each quarter failing which the project approval would be considered withdrawn.
- All documents must be valid at the time of application and a Gazetted Officer or Notary must duly certify copies furnished to the Department. Documents in local languages should be accompanied by a translation in English / Official language and be duly certified.
- Projects, where it is proposed to let out part or whole of the hotel on time share basis will not be eligible for approval.
- For any change in the category the promoters must apply afresh with a fresh application form and requisite fees for the category applied for.
- Any changes in the project plans or management should be informed to the, Department of Tourism / Regional Directors Office (For 3,2 & 1 Star categories) (for 5 – D, 5,4 Star and Heritage categories) within 30 days otherwise the approval will stand withdrawn / terminated.
- Incomplete applications will not be accepted.
Hotel Classification
- Classification for newly operational hotels must be sought within 3 months of completion of approved hotel projects. Operating hotels may opt for classification at any stage. However, hotels seeking re-classification should apply for reclassification one year prior to the expiry of the current period of classification.
- If the hotel fails to reapply 1 year before the expiry of the classification order, the application will be treated as a fresh classification case.
- Once a hotel applies for classification / re-classification, it should be ready at all times for inspection by the HRACC. No requests for deferment of inspection will be entertained.
- Classification will be valid for 5 (five) years from the date of issue of orders or in case of reclassification from the date of expiry of the last classification provided that the application has been received within the stipulated time mentioned above, along with all valid documents. Incomplete applications will not be accepted.
- Hotels which propose to let out part of or all its rooms on time-share basis are not eligible to be classified.
- Hotels applying for classification must provide the following documentation.
- Application Form detailing
- Name of the Hotel
- Name and address of the promoters / owners with a note on their business antecedents.
- Complete postal address of the hotel with tel.no/fax/email
- Status of the owners / promoters.
- If Public / private limited company with copies of Memorandum and Articles of Association.
- If Partnership, a copy of partnership deed and certificate of registration.
- If proprietary concern, name and address of proprietor / certificate of registration.
- Date on which the hotel became operational.
- Details of hotel site with postal address and distance from Airport / Railway Station / City Centre / Downtown shopping area (in Kms)
- Details of the hotel
- Area (in sq. meters) with title – owned / leased with copies of sale / lease deed.
- Copy of Land Use Permit from local authorities.
- Star category being applied for
- Number of rooms and area for each type of room in sq. ft. (single / double / suites)
- Number of attached baths.
- Details of public areas – Lobby / lounge, restaurants, bars, shopping area, banquet / conference halls, health club, swimming pool, parking facilities, facilities for the physically challenged persons, Eco-friendly practices and any other additional facilities. The area for each facility should be indicated in sq. ft.
- Detail of guestroom and bathroom with dimensions in sq. ft.
- Details of Fire Fighting Measures / Hydrants etc.
- Details of measures for energy conservation and water harvesting and other eco – friendly measures and initiatives.
- Air – Conditioning details for guest rooms, public areas.
- Certificates / No Objection Certificate’s (attested copies)
a) Certificate / licence from Municipality / Corporation to show that your establishment is registered as a hotel.
b) Certificate / Licence from concerned Police Department authorizing the running of a hotel.
c) Clearance Certificate from Municipal Health Officer / Sanitary Inspector giving clearance to your establishment from sanitary / hygienic point of view.
d) No Objection Certificate with respect to fire fighting arrangements from the Fire Service Department (Local Fire Brigade Authorities)
e) Public liability insurance
f) Bar Licence (necessary for 4ô, 5ô & 5ô – D only)
g) Money Changers Licence (necessary for 4ô, 5ô & 5ô-D only)
h) Sanctioned building plans / occupancy certificate.
i) If classified earlier, a copy of the earlier “Certificate of Classification issued by Department of Tourism”.
j) For Heritage property, certificate from the local authority stating age of the property and showing new and old built up areas separately.
k) Any other local authority as may be required.
l) Approval / NOC from AAI for projects located near Airports.
m) Please indicate whether a few rooms or all rooms are to be let out on a time-share basis.
n) Application Fees.
The above-mentioned approvals / No Objection Certificates are the responsibility of the Owners / promoters / concerned Company as the case may be. The Department’s approval is no substitute for any statutory approval and the approval given is liable to be withdrawn without notice in case of any violations or misrepresentation of facts.
- All applications for classification or re-classification must be complete in all respects – application form, application fee, prescribed clearances, NOCs, certificates etc. – incomplete application is liable to be rejected.
- Hotels will qualify for classification as Heritage hotels provided a minimum 50% of the floor area was built before 1935 and no substantial change has been made in the façade. Hotels, which have been classified / re-classified under Heritage categories prior to issue of these Guidelines will continue under Heritage categories even if they were built between 1935 – 1950.
- The application fees payable are as follows:
|
Star Category |
Classification / Re-classification fees in Rs. |
|
1 – Star |
6, 000 |
|
2 – Star |
8, 000 |
|
3 – Star |
10, 000 |
|
4 – Star |
15, 000 |
|
5 – Star |
20, 000 |
|
5- Star Deluxe |
25, 000 |
|
Heritage (Grand, Classic & Heritage categories) |
15, 000 |
- The classification committee will consist as follows:
(a.) For 4ô and 5ô Deluxe and Heritage category – Chaired by Chairman (HRACC) or his representative. Representatives from FHRAI / HAI / IATO / TAAI / IHM / local Indiatourism office / Member Secretary will constitute the other members of the Committee. In case of Heritage category, a representative of IHHA will be a member of the committee.
(b.) For 1ô, 2ô & 3ô, the committee will be Chaired by Secretary (T) of the concerned State Govt. or his nominee who should not be below the rank of a Deputy Secretary to the Government of India. In his absence the Regional Director, Indiatourism who is also Member Secretary, Regional HRACC will chair the committee. The recommendations will be sent to HRACC Division (Department of Tourism, Government of India) within 3 weeks. Other members will be representatives from FHRAI / IATO / TAAI / IHM.
(c.) The Chairman and any 3 members will constitute a quorum.
(d.) The minutes will be approved by the Chairman (HRACC).
(e.) In case of any dissatisfaction with the decision of HRACC the hotels may appeal to Secretary (T), Government of India for review and reconsideration within 30 days of receiving the communication regarding Classification / reclassification. No requests will be entertained beyond this period.
- Hotels will be classified following a two stage procedure.
- The presence of facilities and services will be evaluated against the enclosed checklist.
- New projects will be required to adopt environment friendly practices and facilities for physically challenged persons.
- Existing hotels being classified will need to conform to a phased plan for adding Eco-friendly practices and facilities for physically challenged persons, which should be completed by 31st December 2003.
- The quality of facilities and services will be evaluated against the mark sheet.
- The hotel is expected to maintain required standards at all times. The Classification Committee may inspect a hotel at any time without previous notice. The Committee may request that its members be accommodated overnight to inspect the level of services.
- Any deficiencies / rectification pointed out by the HRACC must be complied with within the stipulated time, which has been allotted in consultation with the hotel representatives during inspection. Failure to do so will result in rejection of the application.
- The committee may assign a star category lower but not higher than that applied for.
- The hotel must be able to convince the committee that they are taking sufficient steps to conserve energy and harvest water, garbage segregation, and disposal / recycling as per Pollution Control Board (PCB) norms and following other Eco – friendly measures.
- For any change in the star category/heritage category the promoters must apply a fresh with a fresh application form and requisite fees for the category applied for.
- Any changes in the plans or management of the hotel should be informed to the HRACC, Govt. of India, Department of Tourism within 30 days otherwise the classification will stand withdrawn / terminated.
- Applicants are requested to go through the checklist of facilities and services contained in this document before applying.
- Incomplete applications will not be considered. All cases of classification would be finalized within three months of the application being made.
- The Govt. India Department of Tourism reserves the right to modify the guidelines / terms and conditions from time to time.
***************************************************************************
Format for Undertaking
To,
The Secretary (T)
Govt. of India,
Department of Tourism
New Delhi.
UNDERTAKING
I have read and understood all the terms and conditions mentioned above with respect to project approval / classification / reclassification in 1/2/3/4/5/5-D/Heritage category and hereby agree to abide by them. The information and documents provided are correct and authentic to the best of my knowledge.
Signature and name in block letters
Seal of the applicant
Place:
Date:
|
CHECKLIST FOR FACILITIES & SERVICES |
1ô |
2ô |
3ô |
4ô |
5ô/5ôD |
Comments |
| General | ||||||
| Primarily transient, full time operations, 7 days a week in season | N | N | N | N | N | Maximum 10% rooms for commercial use in hotel block or as per local law. At least one room equipped for the physically challenged |
| Establishment to have all necessary trading license | N | N | N | N | N | These documents are already detailed in General Terms and Conditions |
| Establishment to have public liability insurance | N | N | N | N | N | Public liability insurance has specified at a minimum of Rs.5.00 crores |
| 24 hrs. lifts for building higher than ground plus two floors | N | N | N | N | N | Mandatory for new hotels. Local laws may require a relaxation of this condition. Easy access for physically challenged persons |
| Bedrooms, bathrooms, public areas and kitchens fully serviced daily | N | N | N | N | N | |
| All floor surface clean and in good repair | N | N | N | N | N | Floors may be of any type |
| Guest Rooms | ||||||
| Minimum 10 lettable rooms. All rooms without side windows / ventilation | N | N | N | N | N | |
| Minimum size of bedroom excluding bathroom in sq.ft | 120 | 120 | 140 | 140 | 200 | Single occupancy rooms may be 20 sq. ft. less. |
| Air-conditioning | 25% | 25% | 50% | 100% | 100% | Airconditioning/heating depends on climate conditions & architecture. Room temperature should be between 20 & 28 Degree C. for 4ô, 5ô and 5ô Deluxe (the % is of the total number of rooms) |
| A clean change of bed and bath linen daily & between check-in | N | N | N | N | N | Hotels may have a guest-triggered system. For 1ô & 2ô on alternate days. Definitely required between each check-in |
| Minimum bed width for single (90cm) and double | N | N | N | N | N | |
| Mattress minimum 10 cm thick | D | D | N | N | N | Coir, foam or spring. Form covered if cotton. |
| Minimum bedding 2 sheets, pillow & case, blanket, mattress protector/bedcover | N | N | N | N | N | Blankets available in air-conditioned rooms and as per seasonal requirement in non-A/c rooms. Mattress protector is desirable in 1ô and 2ô and necessary for all others |
| Sufficient lighting, 1 per bed | N | N | N | N | N | |
| A 5 AMP earthed power socket | N | N | N | N | N | |
| A bedside table and drawer | N | N | N | N | N | 1 per two twins and two per a double bed |
| TV – cable if available | N | N | N | 3ô, 4ô, 5ô and 5ôDeluxe must have remotes | ||
| A writing surface with sufficient lighting | N | N | N | |||
| Chairs | N | N | N | N | N | Preferable one per bedding |
| Wardrobe with minimum 4 clothes hangers per bedding | N | N | N | N | N | In1ô and 2ô these may be without doors |
| Shelves or drawer space | N | N | N | N | N | |
| A wastepaper basket | N | N | N | N | N | |
| Opaque curtains or screening at all windows | N | N | N | N | N | |
| Drinking water + 1 glass tumbler per quest | N | N | N | N | N | Water treated with UV + filtration is necessary |
| A mirror, at least half length (3 feet) | N | N | N | N | N | |
| A stationery folder containing stationery and envelope | D | D | N | N | N | |
| A ‘do not disturb’ notice | N | N | N | |||
| Night spread/bedcover with rightly turndown service | N | N | N | |||
| In room safe | N | |||||
| Mini bar/fridge | N | Contents must conform to local laws | ||||
| Iron and Ironing board on request | N | N | ||||
| Suites | N | N | 2% of room block with a minimum of 1 | |||
| Bathrooms | ||||||
| Percentage of rooms with dedicated (private) bathrooms with room | 25% | 75% | ALL | ALL | ALL | Dedicated bathrooms need not be “attached” but must have private access |
| Minimum Size of Bathroom in square feet | 30 | 30 | 36 | 36 | 45 | 25% of bathrooms in 1ô & 2ô to be Western style WC |
| Communal Bathrooms on same floor as rooms for 1ô & 2ô. Access not through Public areas, Kitchens etc. | N | N | NA | NA | NA | All bathrooms, shower stalls lockable. Toilet area to have sanitary bin with lid. |
| 1 bath towel and 1 hand towel to be provided per guest | N | N | N | N | N | If no attached / dedicated bath, to provide in room. |
| One W.C. brush per toilet seat | N | N | ||||
| Guest toiletries to be provided. Minimum 1 new soap / guest | N | N | N | N | N | Where bathrooms is not attached, toiletries provided in room. |
| A clothes-hook in each bath/ shower room | N | N | N | N | N | |
| A sanitary bin | N | N | N | N | N | In communal bathrooms, these must have a cover |
| Each Western WC toilet to have a seat and lid, toilet paper | N | N | N | N | N | |
| Floors and walls to have non-porous surfaces | N | N | N | N | N | |
| Hot and cold running water available 24 hours | D | D | N | N | N | |
| Bath tubs / shower closet | In 4ô plus hotels, some rooms should offer this option to the guest. | |||||
| Water saving taps / shower | N | |||||
| Energy saving lighting | N | N | N | N | N | |
| Bottled toiletry products | D | D | D | N | N | |
| Hairdryers | N | N | Where not provided in bathroom, must be available on request. | |||
| Public Areas | ||||||
| A lounge or seating in the lobby area | N | N | N | N | N | Size would depend on check in pattern. There should be at least one telephone no higher than 24″ from floor level in 5ô/5ô– D |
| Reception facility or means to call attention | N | N | N | N | N | Manned minimum 16 hours a day. Call service 24 hours |
| Accommodation, F & B and other tariffs available | N | N | N | N | N | To be displayed in room. |
| Heating and cooling to be provided in enclosed public rooms | N | N | Temperatures to be between 20-28 degrees celcius. | |||
| Public rest rooms for Ladies and Gents with soap and clean towels, a washbasin with running hot and cold water, a mirror, a sanitary bin with lid in Unisex & ladies toilet | N | N | N | N | N | In 1ô and 2ôhotels, this may be unisex. (4ô& above should have facility for physically challenged persons) |
| Public restrooms to have low height urinal (24″ Max) | N | N | N | N | N | |
| Ramps with anti-slip floors and handrails at the entrance. Minimum door width should be 32″ to allow wheelchair access and other facilities for the physically challenged | D | D | D | N | N | Fire and emergency alarms should have visual & audible signals. Wheelchair access with suitable table in at least one restaurant. |
| Facilities for aurally / visually handicapped | D | D | D | D | D | |
| Food & Beverage | ||||||
| Early morning beverage service | N | N | N | N | N | This may be room service or a self-making facility. |
| Dining Room serving Breakfast & Dinner | N | N | N | N | N | Meal times to be displayed. Service to start by 7 am and finish no earlier than 10 pm. Minimum one hour per meal service. Break fast may be Continental. 1ô hotel without dining room must offer service in rooms. |
| Multi cuisine restaurant on premises | D | D | N | N | N | |
| Speciality restaurant | D | N | N | |||
| 24 hours coffee shop | D | N | N | |||
| Full service of all 3 meals in Dining room | N | N | N | |||
| A cooked breakfast be available | N | N | N | N | ||
| Room service of full meals | N | N | In 1ô & 2ô this is necessary if no Dining room. 3ô must offer light (pre-plated) meals. | |||
| Room service of alcoholic beverages | N | N | If permitted by local law | |||
| Crockery & Glassware unchipped | N | N | N | N | N | Plastic ware accepted in pool area |
| Cultery to be at least stainless steel | N | N | N | N | N | Plastic ware accepted in pool area |
| Silverware | N | |||||
| Bar | N | N | If permitted by local laws | |||
| Kitchens | ||||||
| Refrigerator with deep freeze | N | N | N | N | N | Capacity based on size of F & B service. |
| Segregated storage of meat, fish and vegetables | N | N | N | N | N | Meats & fish in freezers. Vegetables must be separate |
| Tiled walls, non-slip floors | N | N | N | N | N | |
| Head covering for production staff | N | N | N | N | N | |
| Daily germicidal cleaning of floors | N | N | N | N | N | |
| Clean utensils | N | N | N | N | N | |
| Six monthly medical checks for production staff | N | N | N | N | N | |
| All food grade equipment, containers | N | N | N | N | N | |
| Ventilation system | N | N | N | N | N | |
| First –aid training for all kitchen staff | N | N | N | N | N | |
| Drinking water | N | N | N | N | N | Water treated with UV + filteration is acceptable |
| Garbage to be segregated – wet and dry | N | N | N | N | N | To encourage recycling wet garbage area to be air-conditioned for 3 – 5 D |
| Receiving and stores to be clean and distinct from garbage area. | N | N | N | N | N | |
| Staff Quality | ||||||
| Staff Uniforms for front of the house | N | N | N | N | N | Uniforms to be clean and in good repair |
| Front office staff English speaking | N | N | N | May be relaxed outside the 8 metros / sub metros | ||
| Percentage of staff with minimum one year certificate course from Government recognized catering / hotel institutes. | 10% | 15% | 20% | 25% | 30% | This may be relaxed for hotels in rural, pilgrimage and hill areas. |
| Staff Welfare / Facilities | ||||||
| Staff rest rooms | D | D | N | N | N | |
| Staff locker rooms | D | D | N | N | N | |
| Toilet facilities | N | N | N | N | N | |
| Dining area | D | D | D | N | N | |
| Guest Services | ||||||
| Valet (Pressing) services to be available | N | N | ||||
| Laundry and Dry-cleaning service to be provided | D | N | N | Service can be next day. In resort destinations, hill, rural & pilgrimage areas dry cleaning services may be relaxed. | ||
| Paid transportation on call | N | N | N | Guest should be able to travel from hotel | ||
| Shoe cleaning service | N | N | N | May be charged | ||
| Ice – from drinking water – on demand | N | N | N | Ice machines accessable to guests are acceptable. May be placed in corridors for 4ô, 5ô & 5ô-D | ||
|
CHECKLIST FOR FACILITIES & SERVICES |
1ô |
2ô |
3ô |
4ô |
5ô/5ôD |
Comments |
| Acceptance of common credit cards | N | N | N | |||
| Assistance with luggage on request | N | N | N | N | N | |
| A public telephone on premises. Unit charges made known | N | N | N | N | N | |
| Wake up call service on request | N | N | N | N | N | |
| Messages for guests to be recorded and delivered | N | N | N | N | N | A prominently displayed message board will suffice for 1ô & 2ô |
| Name, Address and telephone numbers of doctors with front desk | N | N | N | N | N | Doctors on call in 3ô, 4ô, 5ô, 5ô deluxe |
| Stamps and mailing facilities | N | N | N | |||
| Newspapers available | N | N | N | N | N | This may be in the lounge for 1ô, 2ô and 3ôhotels |
| Access to Travel desk facilities | N | N | N | N | N | This need not be on premise for 1 to 3ôhotels |
| Left luggage facilities | N | N | N | This must be in a lockable room / 24 hour staffed area. | ||
| Provision for emergency supplies – toiletries / First aid kit | N | N | N | This may be a chargeable item | ||
| Health / Fitness facilities | N | Indian system of treatments to be offered | ||||
| Beauty saloon and Barbers Shop | D | N | ||||
| Florist | D | D | ||||
| Shop / kiosk | N | N | N | News land, toiletries, novelties, games in resorts | ||
| Money changing facilities | N | N | ||||
| Bookshop | D | N | N | |||
| Safety & Security | ||||||
| Staff trained in fire fighting drill | N | N | N | N | N | Quarterly drill or as per law. |
| Security arrangements for all hotel entrances | N | N | N | N | N | |
| Each bedroom door fitted with lock and key, view port / peephole & internal securing device | N | N | N | N | N | A safety chain/ wishbone latch is acceptable in place of view port / peephole |
| Safekeeping facilities available | N | N | N | N | N | |
| Smoke detectors | N | N | N | N | N | These can be battery operated |
| Fire and emergency procedure notices displayed in rooms behind door | N | N | N | N | N | |
|
CHECKLIST FOR FACILITIES & SERVICES |
1ô |
2ô |
3ô |
4ô |
5ô/5ôD |
Comments |
| Fire exit signs on guest floors with emergency power | N | N | N | N | N | |
| Staff trained in first aid | D | D | N | N | N | CPR / choking and regular first aid |
| First aid kit with over the counter medicines with front desk | N | N | N | N | N | |
| Communication Facilities | ||||||
| A telephone for incoming & outgoing calls in the room | ||||||
| PC available for guest use with internet access | N | N | N | N | 4* plus should have direct dial and STD / ISD facilities. 1*, 2* and 3* may go through exchange | |
| E-mail service | N | N | N | This can be a paid service. Upto 3*, PC can be in excutive offices. Internet subject to local access being available | ||
| Fax and photocopy service | N | N | N | Subject to local internet access being available. | ||
| In Room Internet connection / dataport | N | N | N | |||
| N | Subject to local internet access being available. | |||||
| Business Centre | ||||||
| N | N | This should be a dedicated area. In hill, beach destinationst and pilgrimage centres this may be relaxed. | ||||
| Swimming Pool | N | This can be relaxed for hill destinations. | ||||
| Parking Facilities | D | D | N | N | N | Should be adequate in relation to the no. of rooms & banquet / convention hall capacities. Exclusively earmarked accessible parking, nearest to the entrance for physically challenged persons. |
| Conference facilities | D | D | D | |||
| Note: D = Desirable, N= Necessary. There is no relaxation in the necessary criteria except, as specified in the comment column. | ||||||
|
|
Government of India
Department of Tourism (H & R Cell)
Hotel Classification
Mark sheet for quality
| Criteria | Max Marks | Score | Comments |
| Exterior & Grounds | 8 | Exteriors, Approach 2 / Landscaping 2/ Exterior lighting 2 / Parking 2 | |
| Guest Rooms | 10 | Furniture 2/ Furnishings 2/ Décor 2/ Room facilities & amenities 2/ Linen 2 | |
| Bathrooms | 8 | Facilities 2/ Fittings 2/ Linen 2/ Toiletries 2 | |
| Public Areas | 8 | Furniture 2/ Furnishings 2/ Décor 2/ Restrooms 2 | |
| Food & Beverage | 8 | Choice of cuisine, menu 3/ décor 2/ food quality 3 | |
| Kitchens | 8 | Equipment 3/ State of repair 2/ Food storage 3 | |
| Cleanliness | 8 | Overall impression | |
| Hygiene | 8 | Pot & Dish Washing 2/ drinking water 2/ staff facilities 1/ pest control 2/ garbage disposal 1 | |
| Safety & Security | 8 | Fire fighting equipment 2/ signage 2/ awareness of procedures 2/ public area and room security 2 | |
| Communications | 6 | Phone service 2/ e-mail access 2/ internet access 1/ PC and other equipment 1 | |
| Guest Services | 5 | Overall impression | |
| Eco – friendly practices | 5 | Waste management, recycling, no plastics 1/ Water conservation, Harvesting 1/ pollution control – air, water, sound, light 2/ Alternative energy usage 1 | |
| Facilities for Physically challenged persons | 5 | At least a room for physically challenged persons 1/ public toilet in lobby 1/ telephone in public places 1/ ramps etc 1/ facilities for aurally or visually handicapped 1 | |
| Staff quality | 5 | Overall impression | |
| Total | 100 |
Comments
………………………………………………….
………………………………………………….
………………………………………………….
………………………………………………….
HRACC Members
1. 2. 3. 4. 5. 6.
——————————————————————————————–
Qualifying Score
| 5* D | 90% | ||
| 5* | 80% | ||
| 4* | 75% | ||
| 3* | 65% | ||
| 2* | 55% | ||
| 1* | 50% |
